| 1. What do you think is the main reason people lose their jobs? | |
| a) | lack of skills | b) | lack of education | c) | missing work | d) | bad attitude |
| 2. This is a busy time at work. Your supervisor asks you to stay a few minutes late to help out. You would rather not work much overtime. You: | |
| a) | ask if this will happen very often before you answer. | b) | remind your supervisor you don't like overtime. | c) | agree because it's an emergency. | d) | make up a reason why you must leave on time that night. |
| 3. Your mother's car won't start when you try to leave for work one morning. You have to find a neighbor to drive you to work. Because of all this you will be late. You: | |
| a) | call the supervisor and explain. | b) | call the company you work for and leave a message with whomever answers. | c) | don't take time to call. You'll get there as soon as you can. | d) | call in sick for the day. |
| 4. Being punctual means: | |
| a) | being late | b) | being on time | c) | being early |
| 5. A good waitress helps people: | |
| a) | choose what to eat | b) | eat what they choose | c) | pay for their meal |
| 6. Being an honest stock clerk means: | |
| a) | taking home things without paying for them | b) | not taking things you have not paid for | c) | not wanting to get fired |
| 7. Stock clerks should be good at: | |
| a) | selling | b) | wrapping | c) | counting |
| 8. A schedule is a: | |
| a) | story | b) | list | c) | map |
| 9. A person who takes criticism wisely: | |
| a) | gets upset when people criticize him or her | b) | tries to learn from other people's suggestions | c) | pays no attention to what people say |
| 10. Fixing auto bodies is: | |
| a) | skilled work | b) | unskilled work | c) | clean work |
| 11. File clerks often work closely with: | |
| a) | stock clerks and supermarket clerks | b) | typists and secretaries | c) | doctors and nurses |
| 12. While on your way to work, you realize that you are going to be late because of traffic. You: | |
| a) | pull out of the traffic and call your supervisor even though it will make you ten minutes later. | b) | get there as soon as possible and explain to the supervisor. | c) | slip in quietly and hope not to be noticed. | d) | go back home and call in sick. |
| 13. You know that another employee comes in late almost every day. This makes you angry. You: | |
| a) | tell your supervisor about it. | b) | make sure all the other workers know about it. | c) | ask your supervisor why this person gets away with this. | d) | keep quiet because it doesn't affect your work. |
| 14. You are told by a supervisor to do something a certain way that you think will not work. You: | |
| a) | refuse. | b) | tell her this will never work, but do it. | c) | ask if she would like to hear another possible way. | d) | do what you are told. |
| 15. Your co-worker is having some personal problems. He talks to you about them each morning when he starts work. You: | |
| a) | continue this each morning hoping that the problem will be resolved soon. | b) | continue this each morning because you are helping him. | c) | tell him you don't care about his problems. | d) | offer to talk with him at lunch or after work, but not during working hours. |
| 16. Leave your blues at home means: | |
| a) | stay home when you are sick | b) | do your singing at home | c) | forget about personal problems when you are at work |
| 17. A word that means doing things on your own, without waiting to be told, is: | |
| a) | responsibility | b) | initiative | c) | schedule |
| 18. Attendants have to follow a: | |
| a) | work schedule | b) | bus schedule | c) | TV schedule |
| 19. A counter worker in a fast food restaurant should be good at: | |
| a) | talking to people | b) | cooking fancy food | c) | making change |
| 20. Besides being fast, friendly and helpful, a waitress should be good at: | |
| a) | buying food | b) | adding numbers | c) | washing dishes |
| 21. Being responsible means: | |
| a) | being rough and tough | b) | being thoughtful | c) | being smart |
| 22. In a department store, stock clerks: | |
| a) | sell merchandise to customers | b) | bring out new items to replace those sold | c) | take payment from customers |
| 23. What is most important for being a good file clerk? | |
| a) | being able to talk well | b) | being able to count well | c) | being able to read well |
| 24. You are called over to a customer by a co-worker and asked to help her. This is not your normal job and you are very busy. You: | |
| a) | explain that you don't have time to help and walk away. | b) | pretend you don't hear your co-worker. | c) | politely explain to the customer that you can't help, then go and find someone else who can. | d) | go ahead and help the customer if you know how. |
| 25. You have a supervisor who is moody and difficult to work with. You: | |
| a) | avoid the behavior that upsets your supervisor. | b) | tell him he is difficult to get along with. | c) | give up and accept the situation. | d) | ask all your co-workers how they feel about him. |